Service or Support: Simple Transparent IT Pricing
All of our service and support options are fully customizable. We save your company in overhead expenses with transparent contract options, straight forward hourly rates or subscriptions that are geared for flexibility and predictability.
We draw a clear line between service and support so you get no hidden fees and no surprises in our MSAs.
Support = reactive, ticket-driven, keeps things running
Services = proactive, strategic, built around outcomes
To say it out loud: Support is what happens when something goes wrong. Services are what we do so less goes wrong in the first place
Support Options
- MSA for maintenance and support with SLAs (service level agreement)
- Tiered subscriptions for scheduled support and preventative maintenance
- A La Carte flat-rate support per user device or system
Service Options
- MSA for IT and business projects with a pre-defined SOW (scope of work)
- Tiered subscriptions for scheduled, pre-defined IT services security and compliance engagements.
Operations Options
- MSA offering both IT Support and IT Service options efforts with SLAs and SOWs.
- Tiered subscriptions for completely managed IT Operations (services+support)
MSA (Managed Service Agreement)
Reduced Administrative Burden:
Avoid managing payroll taxes and providing benefits costly health and retirement plans. Let us manage the work for you.
Lower Costs and Tax Liability:
Save on Social Security, Medicare, and the time-off overhead costs associated with full-time employment.
Decreased Legal Risk:
Reduces the risk of worker misclassification audits by the IRS and federal citizenship and immigration statuses.
Access to Specialized Expertise:
C2C enables companies to access our specialized, high-leve skills for specific project or temporary needs without making full-time permanent hiring commitments.
Scalability and Flexibility:
Businesses can quickly scale their workforce up or down based on project demand, providing more flexibility than traditional, full-time employment
Focus on Core Business:
By outsourcing specialized work to Black Tech, businesses can focus on their core competencies.
Subscription Based Monthly Retainers